FAQ
Got questions about plumbing, gasfitting, or drainage? We’ve answered some of the most common ones below to help you understand what to expect before you book.
Plumbing FAQ
Whether it’s a leaking pipe or a full bathroom renovation, here’s what you need to know about how we handle plumbing work.
How much does a plumber cost in Auckland?
Basic plumbing jobs typically range from $120–$250+GST, depending on the work involved. This might cover tap replacements, toilet fixes, or minor leak repairs. Larger tasks like pipe rerouting or bathroom upgrades can cost $500 to $2,500+GST. We always provide upfront quotes, and site visits help us confirm accurate pricing.
Can you help with plumbing for home renovations?
Yes, we regularly work on renovations across Auckland, from single bathroom fit-outs to full house upgrades. We handle all plumbing connections, pipe reroutes, and fixture installations. Our team coordinates with your builder or designer to keep the timeline on track. All work meets New Zealand plumbing code and comes with a workmanship guarantee.
Do you provide emergency plumbing services?
We offer 24/7 emergency callouts for urgent issues like burst pipes, major leaks, or hot water failures. Our team arrives with the tools and parts to fix most problems on the spot. After-hours work may include a separate callout fee, which we confirm upfront. The goal is to stop further damage and get things working again quickly.
Can you help with hot water cylinder problems?
Yes, we handle hot water cylinder replacement and hot water cylinder installation for homes and businesses across Auckland. If you’re dealing with poor pressure, leaks, or unreliable heating, we can assess your current system and recommend the best fix. Our team checks all key components—valves, thermostats, elements, and pipework—before advising on repair or full replacement. If a new cylinder is needed, we supply and install models suited to your water usage and plumbing setup.
Can you detect and fix low water pressure?
Yes. Low pressure can come from old pipework, faulty valves, or issues with your hot water system. We use diagnostic tools to trace the cause and recommend the best fix—whether that’s a part replacement, pressure upgrade, or pipework adjustment. We’ll explain the options clearly and only proceed with your go-ahead.
Gasfitting FAQ
From appliance installations to urgent repairs, here’s what you should know before booking a gasfitter.
Are your gasfitters licensed and certified?
Yes, every gas job is carried out by a licensed gasfitter in full compliance with New Zealand gas safety regulations. We’re also Site Safe accredited and carry insurance for all gas work. Whether it’s a gas leak check or a full appliance install, compliance is guaranteed. You’ll also receive the required gas certification when the job is done.
How do I know if I have a gas leak?
A gas leak often smells like sulphur or rotten eggs and may come with hissing sounds near pipe joints or irregular appliance behaviour. If you suspect a leak, shut off your gas supply immediately and call a licensed gasfitter. Do not light flames, turn switches on or off, or use electrical equipment near the area. We offer same-day response for urgent gas issues across Auckland.
Can you install gas appliances I’ve already purchased?
Yes, we’re happy to install gas cooktops, heaters, or hot water units that you’ve sourced yourself. We’ll check that the unit is compliant and suitable for your gas supply (LPG or natural gas). We then handle safe installation, pressure testing, and compliance certification. If your appliance isn’t suitable, we’ll advise before proceeding.
What’s involved in switching from electric to gas?
Switching to gas involves assessing your site, installing a compliant gas line, and connecting it to your appliance or hot water system. We’ll check the available supply (mains or bottle) and plan a setup that fits your usage and layout. A gas certificate is issued once all work passes testing. It’s a good way to lower energy costs long-term with the right setup.
Do you service and maintain existing gas appliances?
Yes, we provide annual servicing and safety checks for gas appliances in homes and businesses. Regular maintenance helps avoid faults, improve efficiency, and ensure compliance. We inspect burners, regulators, valves, and seals to spot any early signs of failure. You’ll receive a clear report after every service.
Drainage FAQ
Drainage issues can escalate fast—here’s what to expect and how we handle them.
What drainage services do you offer?
We handle residential and commercial drainage jobs, including blocked drains, stormwater management, soak pits, and sewer repairs. Our team uses CCTV inspection and water jetting gear to diagnose and clear problems fast. For long-term fixes, we also carry out pipe replacement, regrading, and new drainage installs. All work is carried out to council and building code standards.
How do I know if I have a blocked drain?
Signs include slow drainage, bad smells, gurgling sounds, or water backing up into sinks or toilets. In severe cases, you may notice pooling outside or overflowing gully traps. Our team uses cameras to inspect the blockage without guesswork. Once identified, we’ll clear the blockage and advise if any repair or upgrade is needed.
Can you repair damaged or collapsed drain pipes?
Yes. We repair or replace cracked, collapsed, or corroded drain pipes using trenchless and excavation methods, depending on the location. Once we inspect the damage with CCTV, we’ll recommend the best fix. Where possible, we keep digging to a minimum and always reinstate the area properly.
Do you install new drainage systems for builds or renovations?
We work with builders and homeowners on new drainage setups for homes, extensions, and subdivisions. This includes stormwater, wastewater, and soakage systems designed to meet site-specific conditions. We can assist with consent documentation and ensure the work is council-compliant. Proper drainage from the start helps avoid major issues later on.
What causes recurring drain blockages?
Recurring blockages are usually caused by poor pipe gradients, tree root intrusion, or build-up of fats and debris. Older homes often have clay or concrete pipes that crack over time. We use CCTV to inspect the line and spot underlying issues. In many cases, upgrading a short pipe section or installing a gully trap can prevent repeat blockages.
